How can a company that makes a fridge at 1/6 of the cost have a better design than a $12000 refrigerator? So unbelievably disappointed in our purchase and Sub-Zero has done nothing besides connect us to a service provider that says nothing can be done. We just bought a second fridge for the house (LG) with another ice dispenser and it works wonderfully. Our friends also bought a Sub-Zero with ice dispenser in the last 2 years and they say the same thing. So basically, there is nothing we can do. Smaller cubes or a bigger chute would help. especially when they start to stick together. And the cubes are so big they don't fit through the hole very well. We have had several service calls and everyone tells us it is just the way it is designed and the defrost heater caused the ice to melt a little and then the cubes stick together. Then every now and then an ice cube will just drop out and if nobody is around, it melts and cause a puddle to form where you put the cup and drips down our wood panels. The ice maker either jams or the ice shoots out so fast and all over the place. Needless to say we would never do business with this company again or ever recommend them or their products. We have all our paperwork together and are now considering a lawsuit in small claims court. Now, we are at the end of our patience, and are going to leave bad reviews about them on every site we can find. We went through channels and did everything they all told us to. It is truly disgusting that this company has ignored the problem and let it go on and on, no matter what we did. I have never had issues like these with any other washer I have ever owned. The rep showed absolutely no good faith, and during the call she continually tried to manipulate the conversation and distort the truth in an attempt to try to absolve Asko/Sub-Zero of having to take responsibility for their obviously defective product. I personally just had a phone conversation that was insulting and went nowhere. The poor guy just didn't know what else to do and wanted to let them know about the issues. We proudly serve the areas of Dallas, Addison, Plano, Frisco, Southlake, Grapevine, Keller, Irving, Fort Worth, Allen and surrounding cities.During this time Asko/Sub Zero in Wisconsin was contacted several times by the repairman, and in our presence. Some of our featured brands are Thermador, Wolf, Sub Zero, Samsung,Martin Logan. Our home audio and television products range from home theater receivers, HDTV's, 4k Ultra HD TV, Smart Capable TV, Curved Screen TV, LCD TV, LED TV and OLED TV's integrated amplifiers, speakers and sound bars, Blu-Ray players, headphones and more. To keep your home comfortable, we have air conditioners, dehumidifiers, and water softeners. We also stock laundry products that range from front load and top loading washers to stackable washers, dryers, and pedestals. We carry kitchen products that include refrigerators, freezers, icemakers, cooktops, stoves, wall ovens, ranges, microwaves, hoods, dishwashers and disposals. We also offer electronics for your home audio/video, automation, networking and integration services. We specialize in appliance service including: delivery, installation, and repair. Ed Kellum & Sons is an appliance and electronics store located in Dallas and Southlake, TX offering appliances for your home, kitchen, laundry, and outdoor needs.
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